Voice & Accent Trainer

We are looking for a dynamic Voice Coach to conduct communication training for new hire batches.

Roles and Responsibilities:
• Conduct transactional audits per control plans to ensure accuracy and timeliness
• Provide feedback and suggestions for continuous improvement
• Publish operational and compliance dashboards at defined intervals
• Perform gap analysis and implement controls
• Ensure confidentiality, availability, and integrity of data
• Meet and exceed department SLAs through continuous focus
• Conduct new hire and refresher training based on Training Needs Analysis (TNA)
• Conduct Voice & Accent (V&A) interviews for the process

Language & Communication Requirements:
• Develop schedules to assess training needs
• Train on phonetic sounds (IPA), grammar, and soft skills
• Demonstrate excellent verbal and written communication skills

Key Deliverables & Competencies:
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and instructional software
• Strong knowledge of audit and evaluation functions
• Understanding of customer experience improvement strategies
• Fluency in English language
• Flexibility to work shift timings as per process requirements