Technical Services Manager (TSM)

We are seeking an experienced Technical Services Manager (TSM) to act as a trusted technical advisor for SAP Enterprise Cloud Services customers. The role focuses on driving cloud transformation, SAP upgrade programs, migration projects, and operational excellence across complex SAP landscapes. Key responsibilities include serving as the primary technical advisor, managing day-to-day SAP ECS service delivery, leading end-to-end SAP upgrade projects (S/4HANA, HANA, NetWeaver), overseeing cloud migrations to hyperscaler platforms (Azure, AWS, GCP), monitoring system health and performance, managing critical incidents and root cause analysis, supporting High Availability and Disaster Recovery architectures, and ensuring security, compliance, and governance standards. The ideal candidate will collaborate closely with customers, SAP engineering teams, and internal stakeholders to maximize business value and customer satisfaction.