SAP BASIS Support Engineer

We are seeking an SAP BASIS professional for immediate joining in Bengaluru/Pune. The role requires flexibility for 24/7 rotation shifts, a mandatory 4-day office work schedule with 1 day WFH, and 9-hour shifts. Candidates must be willing to work in SAP BASIS support and projects.

Key Responsibilities:
- Provide strong BASIS working experience across SAP S/4HANA, Solution Manager, BTP, Azure, and SAP Web applications.
- Expertise in supporting S/4 applications, resolving critical issues related to memory management, performance tuning, and handling P1/P2 incidents.
- Perform database administration tasks for HANA and Sybase.
- Execute system upgrades, add-on installations, SSL certificate management, system refreshes, client copies, parameter changes, job management, RFCs, and SICF configurations.
- Manage operations within a Managed Service Delivery model, including 24/7 delivery unit oversight, SLA/KPI tracking, and global team collaboration.
- Handle incident de-escalation, root cause analysis (RCA), and drive initiatives to improve cloud operations quality, reduce outages, and enhance efficiency.
- Monitor ticket queues, ensure timely service execution, manage shift handovers, handle escalations (EIS/MIM), and assure quality in ticket processing.

Prior experience in ECS (Enterprise Cloud Services) is highly advantageous.