Job Description

Join our AI & Engineering team to transform technology platforms and drive innovation. As an Operations Lead Senior Associate on the Enterprise as a Service (EaaS) team, you will define testing strategies, operating models, delivery approaches, and quality gates. You will lead test planning and execution across applications, releases, interfaces, and teams, overseeing defect governance and release-readiness assessments. Responsibilities include managing testing risks, dependencies, and escalations; standardizing testing processes, templates, metrics, and dashboards; and leading team development, mentoring, and resource planning. You will also identify opportunities for automation, tool implementation, and process optimization to support proposals and client presentations. The EaaS team combines operational, engineering, and AI capabilities to enhance workflows and scale solutions. Shift timings include 11 AM to 8 PM, 2 PM to 11 PM, or 6 PM to 3 AM.

Required Qualifications

9+ years in software testing or quality engineering
Leading multiple testing workstreams or QE teams
Defining testing strategy, governance, and risk management
Test planning, execution, defect governance, and release readiness
Testing enterprise applications, integrations, data flows, and APIs
Communicating testing risks and status to stakeholders
Leading team development, mentoring, and resource planning

Preferred Qualifications

Designing QA operating models or test transformation initiatives
DevOps practices, CI/CD, continuous testing, and test automation strategy
Supporting testing programs across multiple industries
Sales pursuits, proposal development, or account planning

Skills Required

Manual TestingSoftware TestingQuality AssuranceTest StrategyTest PlanningDefect GovernanceAPI TestingEnterprise Application TestingIntegration TestingRelease ReadinessTeam LeadershipProcess OptimizationTest AutomationDevOpsCI/CD