Associate

Tech Mahindra

Pune, Maharashtra, India

Type: Part-Time Arrangement: On-Site
1 - 3 Yrs180000 - 300000(Annually)

Posted: 25 Sept 2026

Job Description

Tech Mahindra is hiring for a Voice Process role in Pune. Pure BPO experience is mandatory; no technical candidates required.

Role: Associate / Sr. Associate Voice Process
Location: Commercial Zone, Yerwada, Pune
Process: International Voice Process (US/Canadian Shift)
Shift: Rotational, including night shifts
Eligibility: Undergraduate/Graduate (any stream) with 1-3 years of experience

Responsibilities:
- Handle customer queries via voice
- Deliver accurate information and resolutions
- Ensure high levels of customer satisfaction

Requirements:
- Excellent spoken and written English communication
- Customer-centric mindset with strong multitasking abilities
- Open to freshers and candidates with up to 3 years of experience

Benefits:
- Quick hiring with spot offers
- Comprehensive training and performance-based incentives
- Career growth opportunities within a global BPM leader
- Both-way cab facility

For inquiries, contact HR Prajakta Pawar at [email protected] or 8975328696.

Required Qualifications

  • BPO Voice Process Experience
  • Customer Query Handling
  • English Communication Proficiency
  • Rotational Shift Flexibility
  • CRM Software Navigation

Preferred Qualifications

  • International Voice Process Background
  • US/Canadian Market Knowledge
  • Performance Incentive Tracking
  • Advanced Multitasking

Skills Required

Customer ServiceVoice ProcessEnglish CommunicationConflict ResolutionMultitaskingCRM ToolsData EntryActive ListeningTime ManagementTeam CollaborationProblem SolvingAdaptabilityCall Center OperationsQuality AssuranceClient Relationship Management