Service Desk Agent
TATA Consultancy Services Ltd
Chennai, Tamil Nadu, India
Type: Full-Time Arrangement: On-Site
3 - 6 Yrs450000 - 750000(Annually)
Posted: 2 Sept 2026
Job Description
Role: Service Desk
Answers and responds to inbound calls or electronic requests from end-users regarding products. Creates and documents all support interactions in service desk tracking software. Applies technical skills to resolve hardware and software incidents and trouble tickets before escalation. Logs, tracks, and manages incidents from identification through resolution stages. Follows up on complex incidents to ensure timely resolution, request fulfillment, and complete customer communication.
Answers and responds to inbound calls or electronic requests from end-users regarding products. Creates and documents all support interactions in service desk tracking software. Applies technical skills to resolve hardware and software incidents and trouble tickets before escalation. Logs, tracks, and manages incidents from identification through resolution stages. Follows up on complex incidents to ensure timely resolution, request fulfillment, and complete customer communication.
Required Qualifications
- IT support troubleshooting
- Ticketing system management
- Hardware and software incident resolution
- Customer service communication
- ITIL framework familiarity
- Network troubleshooting basics
Preferred Qualifications
- ITIL v4 Foundation certification
- Remote desktop tool proficiency
- Active Directory administration
- Cloud support experience
- PowerShell scripting knowledge
Skills Required
Technical SupportIncident ManagementTicketing SystemsHardware TroubleshootingSoftware SupportCustomer ServiceCommunication SkillsProblem SolvingITIL FrameworkRemote Desktop ToolsActive DirectoryNetwork FundamentalsSLA ManagementDocumentationEnd-User Support