Nexthink Developer

Role: Nexthink Developer
We are seeking an experienced Nexthink SME to design, implement, and optimize endpoint analytics, digital employee experience (DEX), and automated remediation solutions using Nexthink. The role focuses on leveraging device telemetry, user experience data, and remote actions to improve IT operations and end-user productivity.

Key Responsibilities:
1. Nexthink Platform Implementation & Configuration: Implement and configure Nexthink platform components including Collector, Engine, and Portal. Enable device-level data collection across applications, systems, and user activities. Support enterprise deployments.
2. Endpoint Analytics & Monitoring: Analyze endpoint data including CPU, memory, disk usage, application performance, crashes, freezes, responsiveness, and device health trends.
3. Digital Employee Experience (DEX) Insights: Measure and improve Digital Experience scores, user productivity, and collaboration experience. Provide actionable insights to Service Desk and IT Operations teams.
4. Dashboard Development & Reporting: Design dashboards for device health, endpoint performance, application experience, and user experience metrics. Enable real-time and executive reporting.
5. Remote Actions & Automation: Develop and deploy remote actions for automated troubleshooting and remediation. Integrate with ITSM tools like ServiceNow and automation platforms like OneEngine and TechBuddy.
6. Data Engineering & Integration: Work with Nexthink data APIs, Export API, and NQL (Nexthink Query Language). Design optimized data ingestion strategies and near-real-time telemetry pipelines.
7. AIOps & AI Integration: Collaborate with AIOps/AI teams to feed endpoint telemetry into analytics platforms, enable anomaly detection, predictive insights, and intelligent automation.
8. Troubleshooting & Incident Support: Support IT operations with Root Cause Analysis (RCA) using endpoint data. Correlate logs, user activity, and device performance to resolve issues faster.
9. Governance & Best Practices: Define best practices for data usage, retention, dashboard standards, and secure handling of device/user data. Manage scalability constraints.
10. Stakeholder Collaboration: Work with Service Desk, IT operations, platform teams, and business stakeholders to translate needs into Nexthink analytics and automation use cases.