Role Purpose: To handhold new hires from their Date of Joining (DOJ) to the end of Process Training, ensuring all issues are resolved. Manage, plan, and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide a world-class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities: - Meet and connect with new hires daily to understand and resolve their issues. - Liaise with support functions for effective resolution of trainee issues. - Engage trainees effectively during the Trainee Awaiting Training Phase to reduce early attrition. - Audit training labs to check existing infrastructure and highlight required changes. - Maintain excellent rapport with training and Workforce Management (WFM) stakeholders to understand training requirements and allocate/manage labs accordingly. - Represent Wipro as a Brand Ambassador in front of new hires. Mandatory Skills: Training Experience: 5-8 Years