Systems Engineer

Job Summary
This hybrid Systems Engineer role focuses on designing, implementing, and supporting virtual desktop infrastructure (VDI) solutions using Azure Virtual Desktop, Citrix Virtual Apps and Desktops, and Citrix Cloud for enterprise clients. The engineer will ensure secure, high-performing, and reliable end-user access to applications while working in rotational shifts within a global environment.

Responsibilities
- Design, implement, and maintain VDI environments using Azure Virtual Desktop and Citrix Virtual Apps and Desktops to deliver stable and responsive user sessions.
- Configure and optimize Citrix Cloud-based solutions for secure access, efficient resource utilization, and seamless integration with identity and network services.
- Monitor VDI performance metrics and user experience indicators to proactively identify bottlenecks and apply tuning measures.
- Respond to incidents and service requests within rotational shifts, performing root cause analysis and documenting fixes.
- Collaborate with application owners and infrastructure teams to package, test, and deploy business applications within VDI images.
- Maintain and update golden images, host pools, and machine catalogs, applying patches and upgrades for security and performance.
- Implement access controls, policies, and profile management strategies to safeguard data and support compliance.
- Create and maintain technical documentation for VDI architecture, configuration standards, and operational procedures.
- Participate in capacity planning and forecasting, analyzing usage trends and recommending scaling strategies.
- Support hybrid work scenarios by ensuring reliable remote connectivity to VDI resources and troubleshooting access issues.
- Contribute to continuous improvement initiatives by evaluating new VDI features and proposing enhancements.
- Coordinate with service management teams to align incident, change, and problem processes for VDI components.
- Provide guidance to business stakeholders on best practices for using virtual desktops and applications.

Qualifications
- Hands-on experience deploying and supporting Azure Virtual Desktop environments, including host pool configuration, image management, and user assignment.
- Strong practical knowledge of Citrix Virtual Apps and Desktops administration, covering delivery group setup, machine catalog maintenance, and policy configuration.
- Working experience with Citrix Cloud services to integrate on-premises and cloud resources, manage connectors, and operate cloud-based management consoles.
- Solid understanding of Windows OS, Active Directory, and basic networking concepts for troubleshooting VDI sessions.
- Familiarity with monitoring and troubleshooting tools commonly used in VDI ecosystems.
- Effective communication skills for cross-functional collaboration and stakeholder updates.
- Willingness to work in rotational shifts for global support coverage.

Certifications
Preferred certifications include Azure Virtual Desktop Specialty, Citrix Certified Associate – Virtualization, or equivalent vendor VDI certification.