We are seeking a skilled ServiceNow ITOM Developer to design, implement, and support IT Operations Management solutions on the ServiceNow platform. Key Responsibilities: - Develop and implement ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration - Configure and maintain MID Servers, patterns, and probes/sensors - Build integrations with third-party monitoring tools using REST/SOAP APIs - Customize platform components using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer - Perform CMDB data modeling, reconciliation, and data quality improvements - Troubleshoot and optimize Discovery and Service Mapping performance - Collaborate with stakeholders to deliver scalable ITOM solutions Required Skills: - Hands-on experience in ServiceNow ITOM (Discovery, Service Mapping, Event Management) - Strong knowledge of CMDB, CSDM framework, and infrastructure concepts - Proficiency in JavaScript and ServiceNow scripting - Experience with MID Server setup and integrations - Good understanding of ITSM processes - ServiceNow certifications (CSA / CAD / CIS-ITOM preferred)
Required Qualifications
ServiceNow ITOM module development
CMDB & CSDM framework implementation
JavaScript & ServiceNow scripting
MID Server configuration & management
REST/SOAP API integration
ITSM process knowledge
Preferred Qualifications
ServiceNow certifications (CSA/CAD/CIS-ITOM)
Flow Designer & UI Policy customization
Discovery & Service Mapping performance optimization