ServiceNow Architect

Job Role: ServiceNow Architect
Experience Required: 10+ Years
Location: Hyderabad/Chennai

Job Description:
- Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.
- Define and govern multi-tenant operating model: domain hierarchies, domain-aware tables, process segregation, cross-domain access controls, and guardrails.
- Lead end-to-end solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.
- Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.
- Establish instance strategy: sub-prod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.
- Plan and drive upgrades & patching (Family Releases): pre-assessment, skip-list review, regression testing, and post-upgrade fixes with minimal tenant disruption.
- Architect CMDB health: reconciliation, identification rules, de-duplication, class model governance, data quality dashboards.
- Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domain-aware security policies, audit logs, and regulatory alignment.
- Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs).
- Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.
- Lead technical reviews, mentorship, and design sign-offs; produce HLD/LLD, ADRs, and reusable reference architectures.