Senior Consultant, Technical Transformation - Sales & Service - Customer (Agentforce Life Sciences)

Position Summary
As a Senior Consultant at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines, and manage code deployment across environments. You will collaborate with cross-functional global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Key Responsibilities:
- Lead scrum teams for Epics/Features; provide technical design and develop stories per sprint.
- Lead estimation for Epics/Features; support project plan/timeline, upsell/cross-sell via estimations.
- End-to-end ownership of functional modules; lead story grooming/solutioning with onshore/client teams.
- Ensure quality with unit/peer review; conduct RCA on defects and provide timely fixes.
- Lead code reviews; ensure team adherence to standards; guide on customization vs configuration.
- Lead demos to clients; prepare status/QRM reports; present risks/issues in project meetings.
- Prepare process flows, release notes, pipeline management; leverage Delivery Excellence/automation assets.
- Prepare Gantt charts, RACI/dependency matrix; maintain project leverage with Manager.
- Prepare engagement review documentation; support upsell/cross-sell in account/project.
- Architect, lead, and optimize Agentforce/GenAI integrations; drive adoption of GenAI/Agentic solutions.
- Lead technical solutioning, code reviews, and customization/configuration decisions for Agentic solutions.
- Drive innovation in GenAI/Agentforce use cases; ensure best practices in AI/ML integration with Salesforce.

Team & Context:
Join the Sales & Service team, where technology powers business impact and innovation drives everything we do. We deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. You’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations.

Qualifications:
Must-Have:
- 6-10 years of hands-on experience in Salesforce development (Apex, Lightning Web Components, Visualforce, Integration APIs)
- Proven experience leading technical teams in Salesforce project delivery
- Strong understanding of Salesforce configuration, security, sharing rules, and platform best practices
- Experience with data integration, migration, and deployment strategies
- Proficiency in source control systems (e.g., Git) and Agile methodologies
- Salesforce Platform Developer certification required; additional Salesforce certifications are a plus
- Excellent communication, problem-solving, and stakeholder management skills
- Good understanding of Einstein Trust Layer, Guardrails, LLMs, prompt templates, different models, standard agents, agent creation, custom actions, and DataCloud

Good-to-Have:
- Project experience in Life Science and Health clients (Patient experience, Commercial, Med Tech, Provider/Payer)
- Salesforce Certified AI Associate

Education: BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from an accredited university.
Location: Bengaluru/Hyderabad/Pune/Chennai