Incident Management Specialist

JD for MIM: Validate and confirm the actual priority of Incidents reported as critical/high priority incidents in a 24x7 environment on a rotational shift basis, including weekends. Chair outage incident conference calls/group chats and drive critical incidents towards resolution. Liaise with the Geography IT Team/Service Owners to understand the business context of incidents and confirm resolution. Responsible for management notification and communication related to critical/high priority incidents. Coordinate with various support groups for resolution and follow escalation mechanisms. Publish post-incident review reports and review critical incidents with management and stakeholders.

Requirements & Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work well under pressure and meet deadlines. Strong organizational and time management skills. Experience with incident management processes and procedures. Experience leading and managing teams. Technical knowledge and experience.