Cloud Solution Architect - AI Biz Solutions

Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies gaps that enable solutions to scale across customers.

Responsibilities:
Business Impact: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize risks. Executes work in compliance with industry and Microsoft guidelines. Continuously prioritizes among competing demands and identifies impact with customers.
Delivers solutions in line with company methodologies (e.g., value-based deliverables, advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness. Guides customers/partners towards a well-architected, secure, resilient, AI-enabled, and cost-optimized solution to increase retention and expansion. Provides feedback to Unified Delivery Team on VBDs.
Proactively identifies new opportunities for Consumption, Usage & Unified expansion based on business value. Actively listens to and respectfully challenges customers/partners, building trust to advocate for alternative architectures/solutions/approaches. Identifies and evaluates industry trends, gathers customer/partner insights, and maps existing architecture and digital transformation solutions to business outcomes.
Customer Centricity: Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps. Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy. Builds relationships with technical decision makers (TDMs) and bridges the gap between TDMs and business decision makers (BDMs). Independently interacts with CIO, CISO and other CXO roles to bridge understanding of security, compliance, operational and risk requirements.
Partner Specialization: Identifies and prioritizes opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support. Understands solution area-specific market opportunities and collaborates with Global Partner Solutions stakeholders to lead and execute initiatives. Advises partners throughout initial strategic customer implementations.
Technical Leadership: Leverages market insights and demand signals to assist leadership in identifying relevant areas for up-skilling and accreditations. Role models technical readiness, influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities. Contributes to leading virtual teams around technologies and customer/partner challenges. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to presentations and engagements. Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios). Participates in external technical and non-technical community events. Proactively identifies gaps through delivery, communicates those gaps to relevant team members, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP, technologies, and/or processes/practices.

Qualifications:
Driving Customer Outcomes, Business Relationship Management, Change Management, Customer Advocacy, Trusted Advisor, Leading with Technical Intensity, Architecture Design (advanced analytics, AI, big data, IoT, modern applications, data platform modernization, data warehousing, BI), Security Solutions (Azure Active Directory, MFA), Technical Solution Development, Technology Industry Knowledge, Understanding the Business, Operational Excellence, Opportunity Identification.